What You Need to Know

• Why would someone decide to become a member of the Enhanced Care program?

  Convenience and ease of access to the doctor and care team are afforded through
  a smaller number of patients. Extended face-to-face time with your physician,
  personalized focus on your health concerns and detailed planning for any chronic
  conditions are a few additional reasons.

• What are the qualifications of the Enhanced Care doctors?

  Enhanced Care doctors are highly qualified, board-certified specialists in internal medicine. Olathe Health Enhanced Care’s affiliation with the Olathe Health health system provides patient members direct access to the latest medical technology and a full range of medical specialists.

• What is the annual Enhanced Care membership fee?

  Olathe Health has established an affordable annual membership fee for
  individuals 19 years and older who would like to become Enhanced Care members.
  Patient membership fees, which are $850 per year, can be paid through monthly
  installments upon request.

• Why does Enhanced Care charge a membership fee?

  The annual membership fee for Enhanced Care members (which can be paid through monthly payments) is necessary to allow for a smaller patient base. Most primary care practices provide care for 2,000 to 3,000 patients. At Olathe Health Enhanced Care, the doctors will provide care for 500 to 600 patients, enabling them to spend more quality time with each patient during office visits and respond to patient phone calls and/or emails within 24 hours/7 days a week – just to name a couple benefits of the enhanced services.

• Do I still need health insurance?

  Yes. The Enhanced Care program does not take the place of general health insurance
  coverage. Insurance companies will be billed directly, and the standard co-pay
  will apply. The purpose of the program membership fee is to ensure easy access
  to the doctor and practice.

• Does my membership fee cover any of my medical expenses such as office, video and phone visits, lab and imaging services or even hospital stays?

  No. For medical services such as these, your insurance will continue to be billed
  directly and the standard co-pay will apply.

• What if I sign up for Enhanced Care, but after a year find that I don’t really need the increased access and convenience a smaller practice provides—can I get a refund or opt out of the program?

  While annual membership refunds are not given, patients have the ability
  to terminate the agreement at any time upon 30 days’ written notice. If you find
  the Enhanced Care program is not for you, we will be happy to assist your search for
  another primary care doctor.

• Will my Enhanced Care doctor see me if I am hospitalized?

  Once alerted of your hospitalization, your Enhanced Care doctor will follow your care closely Monday-Friday (unless out of the office those days). Your doctor will rely on an Olathe Health hospital-based physician, who specializes in managing patient care in the hospital, to take charge of your primary management and ensure you get 24-hour coordinated care.

• What if I decide that the Enhanced Care option isn’t right for me — will I need a new primary care doctor?

  If your current doctor has elected to join Olathe Health’s Enhanced Care program
  and you decide not to join, you will need to select a new primary care doctor who matches your healthcare needs and philosophy. With more than 150 primary care providers on staff at dozens of locations, there’s an Olathe Health primary caregiver who is a perfect fit for you. For a comprehensive listing of providers and locations, call 913-782-2224 or visit olathehealth.org/primarycare.

• How do I learn more about Olathe Health Enhanced Care?

  Call Cortney Williams, medical office supervisor, at 913-355-4520 or email [email protected] to find out if the Enhanced Care program will meet your healthcare needs and expectations.