Patient Information
Patient Relations
The University of Kansas Health System wants to make sure that your experience with us is nothing short of exceptional. We encourage you to voice questions about your rights or concerns to any member of your care team, with the goal of improving your experience while you are here. Our patient relations teams in the Kansas City metro area and Great Bend are available to assist you in all matters related to your satisfaction.
Patient relations services
Our patient relations team is available to assist with the following matters:
- Filing a complaint about an unresolved care, safety or service issue
- Contacting state licensing or other accrediting organizations
Connect with patient relations in Kansas City
You may reach out to patient relations in person, by telephone or in writing. Our hours of operation are Monday-Friday, 8 a.m.- 4:30 p.m.
The University of Kansas Hospital
Ground floor, Bell Hospital Tower, Room G451
4000 Cambridge St.
Kansas City, KS 66160
Phone
913-588-1290
Fax
913-945-5600
Email
patientrelations@kumc.edu
Connect with patient relations in Great Bend
Patients have the right to file complaints regarding quality of care concerns or safety issues to the Center for Improvement in Healthcare Quality.
You may reach out to CIHQ online, by telephone, fax or in writing.
Online
https://cihq.org/complaint
Mail
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
Phone
512-661-2813
Fax
805-934-8588
Connect with patient relations in Olathe
If you believe we failed to provide services or that you have been discriminated against on one of the areas protected by law, you can file a grievance in person or by mail, fax or email with:
Mail or in person
VP/Quality and Compliance
20333 W. 151st St.
Olathe, KS 66061
Phone
913-791-3548
Toll-free
1-855-340-4200
Contact civil rights officials
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
Mail
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone
1-800-868-1019
TDD
800-537-7697
Complaint forms are available through the U.S. Department of Health and Human Services.