Appointments
Telehealth Appointments
Telehealth, sometimes referred to as video visits, allows you to receive care from a provider remotely as an alternative to an in-person visit. It is a secure, convenient way to meet your telehealth provider wherever you are, through live video communication.
Telehealth visits can save patient time and effort by eliminating travel, waiting rooms and other disruptions to their daily routine. It offers quick access to care from the comfort of home, which can be especially helpful for follow-ups or minor concerns that don’t require a physical examination. In the winter months, telehealth can be a safe option to avoid travel in inclement weather.
- Evaluation of new, but non-emergent symptoms
- Prescription refills
- Follow up care
- Mental health care
- Chronic condition management
- Preventative and routine care
Please ask your provider or scheduler if your next visit can be a telehealth visit. If you are choosing a new physician and you are interested in telehealth appointments, look for the Video Visits Available banner on the provider’s profile.
Schedule your telehealth visit. Call 913-588-1227.
Accessing a telehealth appointment
Telehealth visits are conducted through MyChart. You must have a MyChart account and a device with audio and video capabilities to schedule a telehealth appointment.
On the day of your appointment you will receive a link to connect via text or email 30 minutes before your scheduled visit time.
Once connected, you'll be able to see and hear your provider just as though you were together in a traditional office visit. Based on this interaction, your provider will assess your condition and make recommendations for your ongoing care.
Telehealth FAQs
Telehealth appointments, also referred to as video visits, are available across all specialties for primary, specialty and urgent care needs. Telehealth appointments can address new, nonemergent symptoms, prescription refills, follow-up care and more. Ask your care team when scheduling if a telehealth appointment is appropriate.
Telehealth is not appropriate for medical emergencies or severe symptoms such as chest pain, stroke symptoms, severe shortness of breath, uncontrolled bleeding or other emergent conditions. Call 911 or go to the nearest emergency department in these situations.
When scheduling an appointment, ask the care team if telehealth is appropriate. Patients may also self-schedule follow-up visits via MyChart by choosing Telehealth Follow-Up. Urgent care telehealth can also be self-scheduled through MyChart by choosing Urgent Care Video Visit from the main menu.
You will need a device – computer, tablet or smartphone – with both audio and video capabilities so you and your provider can hear and see each other. You also need an active MyChart patient portal to connect. Visit the MyChart website and choose Sign Up Now or download the MyChart app from Google Play or the Apple Store to use MyChart on your mobile device.
Patients must be physically located in a state where their provider is licensed at the time of the visit. Telehealth visits cannot be completed from outside the United States.
Yes. Telehealth visits are conducted through secure, HIPAA-compliant technology designed to protect your privacy and health information.
About 30 minutes before your scheduled visit time, you will receive a link to connect via text or email. You can also log in to your MyChart account and go to the Visits page to click into Today’s Scheduled Telehealth Visit.
You can join the video visit up to 30 minutes before your scheduled appointment, even if your provider has not yet logged in. You will be automatically checked in and a member of our care team will join your visit shortly to begin the appointment.
Once connected, you'll be able to see and hear your provider just as though you were together in a traditional office visit.
Yes. In the Visit Details, before clicking the button to join the visit, follow the link that reads View and Invite Participants to send your visit link to others.
If you are the parent or guardian of a minor or the caregiver of a loved one, you can request proxy access to their MyChart to participate in their telehealth appointment
Occasionally, providers may run behind due to patient care needs. Please remain connected to your visit, and a member of the care team will join as soon as possible.
Call your care team to discuss if this is possible. Consider switching from in-person visit to a telehealth visit before canceling an appointment in instances such as illness or inclement weather. Your care team will do their best to meet your needs, and telehealth is an option in many scenarios.
Providers may prescribe medications when clinically appropriate. Some medications may require an in-person visit. If lab work or imaging is needed, your provider will place orders and provide instructions.
Telehealth visits allow the patient and provider to connect via live audio and video to discuss primary, specialty and urgent care needs. They can be used for a wide range of concerns including new, nonemergent symptoms, prescription refills and follow-up care.
E-visits are questionnaire-based online visits with an advanced practice provider. They are available for nonurgent conditions including back pain, birth control, coughs, headaches and more. E-visits are available for established primary care patients age 18 and older.