Policies to Protect Patients and Visitors

Olathe Health is committed to delivering quality medical care to you, our patient, and to making your stay as pleasant as possible. Below you will find our policies to ensure you have a safe and respectable experience.

Patient Rights

We’ve created a Patient Bill of Rights for Olathe Medical Center and Miami County Medical Center, which explains the patient’s rights and responsibilities as our patient. Click below to view the Patient Rights for each hospital.

Olathe Medical Center Patient Bill of Rights

Miami County Medical Center Patient Bill of Rights


Notice of Privacy Practices

Available in English, Spanish, Burmese, Nepali and Swahili, this notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Now part of The University of Kansas Health System, view our shared policy here.

Terms of Use

Your access and use of this site and any page contained herein beginning with olathehealth.org is subject to the following terms of use and all applicable laws.

Read the Terms of Use>

Notice of Nondiscrimination and Accessibility of Language Services

Olathe Health is focused on improving the health of all individuals in the communities we serve by providing compassionate, quality healthcare in an environment of trust and collaboration. One way Olathe Health achieves this mission is by welcoming all patients. Olathe Health does not exclude people, treat them differently, or discriminate on the basis of race, color, national origin, age, disability, sex, or gender identity.

Olathe Health Provides Free:

  • Aid and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats and other formats)
  • Language services to people whose primary language is not English, such as:
    • Qualified sign language interpreters
    • Information written in other languages

If you need these services, contact the Language Access Department at 913-791-4224.

If you need accommodations or assistance, please speak with your physician, physician’s assistant, nurse practitioner, or nurse.

If you believe that Olathe Health has failed to provide these services or you feel you have been discriminated against on one of the areas protected by law, you can file a grievance in person or by mail, fax, or email with:

VP/Quality and Compliance
20333 W. 151st Street, Olathe, KS 66061
Phone: 913-791-3548
Toll-free 1-855-340-4200

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail/phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available through the U.S. Department of Health and Human Services.

Olathe Health complies with all applicable Federal civil rights laws.

Language Access

Download the Nondiscrimination and Accessibility of Language Access Services Document.